How do you do what you do? More than empathy, what have you done so that you have some idea of the task that your client faces? Let us hear all about it.
 

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Use of one hand: my client is a messy eater. To get some idea of her challenge, I ordered a bowl of ice cream (not the soft serve stuff) at the same time she did. I then tried to eat it using just one hand, just like she was doing. It is a lot tougher than it looks.

 

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